We have listened to patient feedback and in order to prevent patients having to ring back at 2pm once the morning slots are full we are trialling a new system to prevent this.
This will mean that ‘on the day’ appointments will be for urgent on the day problems only. Once the urgent appointments are taken patients will be added to a triage list whereby a doctor will ring them to ascertain their urgency and to see whether the problem can be dealt with on the phone or whether they still need to come to the surgery. Receptionists do not have the access to book extra patients in once surgeries are full
We ask that you please be patient – the new system is a change for staff as well as patients and will take some time to bed in but it is hoped that in the long run this system will be far better for patients.