Care Quality Commission (CQC)
The CQC are a body that make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.
Clinical Commissioning Group
When Primary Care Trusts (PCTs) became non-existent Clinical Commissioning Groups (CCGs) became the NHS organisations who organise the delivery of NHS services in England. Different areas of the country have different CCGs and the CCG of our area is Coventry and Rugby.
Data Protection Act
The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment.
For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will also be shared with others only to provide further medical treatment for you, e.g. with the hospital, or to enable you to access other services.
Freedom of Information
The Freedom of Information Act 2000 provides public access to information held by public authorities, including GP Surgeries. It does this in two ways: public authorities are obliged to publish certain information about their activities; and members of the public are entitled to request information from public authorities. The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
The Act does not give people access to their own personal data (information about themselves) such as their health records. If a member of the public wants to see information that a public authority holds about them, they should make a request under the Data Protection Act 1998.
Certain bodies are only covered for some of the information they hold; GPs, dentists and other health practitioners only have to provide information about their NHS work.
Anyone can make a freedom of information request – they do not have to be UK citizens, or resident in the UK. A Freedom of Information request for information held by Engleton House Surgery should be directed to the Practice Manager.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Engleton House Surgery in the last financial year was £106,856 before tax and National Insurance. This is for 1 full time GP and 11 part time GPs who worked in the practice for more than six months.
Updated 29th June 2021
Keeping Your Records Confidential
Your doctors, their staff and everyone else working for the NHS have a legal duty to maintain the highest level of confidentiality about patient information. In some instances you may be receiving care from other people as well as the NHS. We may need to share some information about you with them, so that we can all work together for your benefit. Anyone who receives confidential information about you is also under a legal duty of confidence. Unless there are exceptional circumstances, e.g. when the health of others is at risk, we will not disclose your information to third parties without your permission.
We will only give your relatives, friends or carers information if you want us to and give us permission. In certain circumstances we are required by law to report information to the appropriate authorities. This information is only provided after formal authority has been given by a qualified health professional. For example:
- Notification of new births
- Where we encounter infectious diseases which may endanger the health of others (e.g. Meningitis or measles, but not HIV or AIDS)
- Where a formal court order has been issued
In order that our services and quality of care can be improved we are required to supply statistical information to agencies who monitor our performance. However, patients’ identities are always protected. Any information supplied remains confidential at all times and cannot be traced to individuals.
All patients are allocated a named GP though you may consult any doctor in the practice. If you are unsure who your named GP is and you would like to know please contact Reception.
- Please treat all staff with respect
- Please do not ask for information about anyone other than yourself
- Please tell us of any change of name, address or telephone number so our records are accurate
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your own consultation is delayed due to an unexpected emergency
- If you are waiting for a consultant’s letter or test results please allow sufficient time for these to arrive.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. If any patient is violent or abusive to a doctor, nurse or any other member of staff, we will consider removing them from our Practice list.